Patient Access
We book appointments daily and have a mixture of face to face and telephone consultations available as we open at 8am. The front doors open at 8am as well as the phone lines. We do have some pre bookable appointments that can be booked up to 4 weeks in advance. We do save the bulk of our slots though to be booked on the day. We also have Patchs whereby queries can be logged on that platform – accessible via the website.
Online Booking
We also have a number of appointments that can be booked online via the Patient Access System. You do need to register for this service, which can be done by speaking to a member of the reception team.
Cancellations
When patients fail to attend pre-booked appointments it prevents someone else being seen. If patients frequently fail to turn up or give enough cancellation notice (24 hours) they may be asked to register elsewhere.
Patients will be given three formal warnings in regards to unattended appointments, before being removed from the practice list.
Home Visits
As the doctors are very busy we ask for your co-operation in attending surgery whenever possible.
If you are too unwell or too immobile to attend, please telephone 01606 42452 before 10:00am.
Home visits are at the discretion of the doctors, so please give the receptionist/practice nurse as much accurate detail as possible when requesting a visit.
Named GP
When you register with us, you are given a named GP, this is the name of the doctor you are registered under – You can see any member of the clinical team, you do not have to just see the one you are registered with, as this is not always possible.